Boston Beer Hall Positions
Overview of Beer Hall Positions:
Beer Hall Employees are an essential component of the visitor’s experience at Harpoon Brewery. Each must be able to provide excellent customer service, an enthusiastic narrative of the Harpoon Brewery history, have a passion for beer, and a genuine interest in learning about the brewery and brewing process.
The candidate must be a mature, team player who has a genuine enthusiasm for people, the Harpoon Brewery, and craft beer. Personal integrity, people skills, and professionalism are a prerequisite.
The Beer Hall Employees’ people skills, inherent enthusiasm, and the ability to make each visitor feel special is an essential factor in day to day operation. They are our front line of representing a leading craft beer brand, and standards of job performance and professionalism are set accordingly. These positions report to the Beer Hall General Manager and department managers.
Requirements for all Beer Hall positions:
Each employee who works in the Beer Hall must have the ability to master all of the positions below. No employee is expected to only work one of the multiple positions. Harpoon takes pride in cross-training and providing the tools to grow and support the very best Harpoon employee.
Dependability, enthusiasm, cheerful and professional demeanor, a willingness to learn, a demonstrated interest in Harpoon beer. A background in the retail or bar/restaurant industry is preferred. Must be 21 plus.
Must be able to multi-task, work in a fast-paced environment, provide great customer service, work as part of a team, and be able to speak about Harpoon beers in a relatable way.
Tours: Lead tours of the brewery by providing an interactive tour – discussing the history of Harpoon Brewery and the brewing process, as well as lead a 15-20 minute Harpoon beer tasting
Bar: Provide an excellent guest experience by performing all aspects of bar service in a fast and efficient manner, including but not limited to- explanation of beers, beer flights, pretzels and sauces.
Floor: Provide an excellent guest experience by performing all aspects of floor service in a fast and efficient manner, including but not limited to- explanation of beers, beer flights, pretzels and sauces, running and bussing glassware, and pretzels.
Retail: Providing an excellent guest experience through answering any retail related questions, processing sales efficiently through our POS, stocking/re-stocking shelves,, processing online orders, and operating our growler filler.
Host: Providing an excellent guest experience by welcoming each guest who come into the Beer Hall, selling brewery tour tickets, and providing accurate information to each guest’s questions (including phone inquiries).
Must be able to work in a fast-paced environment, prioritize daily tasks, and works well as part of a team.
Provide a great guest experience by performing numerous operational tasks in all areas of the Beer Hall including but not limited to – flipping kegs, bussing glassware, draft line maintenance, and inventory of beer, growlers, etc.
Ensure safety of guests and facility
Customer service: provide accurate answers to numerous visitor questions
JOB GRADE: Pin
Please send a resume and detailed cover letter to firstname.lastname@example.org with the position title in the subject line of the email.
Please do not stop by or call.