Frequently Asked Questions (aka FAQ) Our completely secure e-commerce store is fully equipped to furnish your Harpoon Brewing apparel and merchandise needs. For more information aboutHarpoon Brewing merchandise, please call 888-HAR-POON ext. 522 or email estore@harpoonbrewery.com.
Click here for our PRIVACY POLICY AND TERMS
Q. When can I place my order?
A. Shop anytime on-line at your convenience or you can visit our Brewery Stores in Boston or Windsor, VT.
Q. Is my information safe?
A. All personal information you submit is secure. We do not share or sell your information to anyone.
Q. Can I exchange or return my merchandise?
A. We will exchange or issue a refund on unused and unwashed Harpoon merchandise within 60 days of purchase. Please contact our customer service department for information on how to return or exchange your items at 888-HAR-POON ext. 522. Q. Which credit cards are accepted? We accept VISA and Mastercard only. If you would like to place an order and unable to pay with a VISA or Mastercard, please download this mail order form and send it in to us with a check or money order. Q. How am I charged for shipping?
A. All shipping costs are based on weight. Q. When will my order ship out?
A. All orders that are in stock are shipped via USPS only within 7 days. If your order is out of stock, please allow at least 4 weeks for shipment. Q. When will I be charged for my order?
A. Credit cards are charged the same day the order is shipped. Q. Where is my order?
A. If you have any questions about where your order is please contact our Customer Service Department by e-mail. MORE INFORMATION
Privacy and Security
Harpoon Brewery is committed to your privacy. The information provided here informs you of our policies for the collection and use of information about you and your transactions for on-line purchases with Harpoon Brewery.
Orders Placed
Harpoon Brewery will not share your information with other companies without your prior permission. Your contact information, including your billing address, shipping address, credit card information, and e-mail address is used to facilitate orders. We also use the information you provided to contact you regarding your order Harpoon does not make our customer list available to other companies.
Security
All of the transactions placed on-line are through a secure server. Personal information is encrypted before it is transmitted over the internet.
Acceptance of Terms and Conditions
Use of our website constitutes acceptance of these terms and conditions. We may make changes to the information and/or prices on our website without notice.
Harpoon Brewery
All logos, trademarks, trade names, and photography are the property of Massachusetts Bay Brewing Company (dba Harpoon Brewery). No use of these may be made without the prior written consent of Massachusetts Bay Brewing Company except to identify the products or services of Massachusetts Bay Brewing Company.
Communications and Submissions
All communications, comments, feedback, suggestions, ideas or other submissions offered to karlstrauss.com shall be and remain the property of Harpoon Brewery. In turn, Harpoon Brewery shall be free to use the submissions as we wish. By participating in surveys, contests, or promotions Harpoon Brewery or by requesting updates, you hereby agree that Harpoon Brewery may use information about you for marketing, product development or promotional purposes and is under no obligation to pay the user any compensation for any submissions. Harpoon Brewery Store
Products on harpoonbrewery.com have limited availability and are subject to supply. Description, specifications, colors, and pricing are subject to change at any time and without any notice. Prices displayed on the site are in U.S. Dollars. Prices and Errors
In the event a product is listed at an incorrect price, with incorrect information due to typographical error or error in pricing we shall have the right to refuse or cancel orders placed under these conditions. We reserve the right to refuse or cancel any such orders and correct any disparities whether or not the order has been confirmed and your credit card has been charged. If the item you have purchased is out of stock or becomes unavailable we will notify you and cancel the order. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. Prices and policies are subject to change without prior notice.
Comments? Questions? Click HERE to leave us feedback. Or give us a call at (888) HAR-POON
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